Mon Service Déchets (MSD) is a white-label Web and Mobile (iOS & Android) digital platform for citizens of SUEZ's client communities, aimed at informing and guiding users on a daily basis in sorting their waste.
To support the deployment of the MSD Digital Service, the Suez Circular Solutions entity, attached to SUEZ Smart & Environmental Solutions, called upon Gabriel Greenfield to assume both product ownership and the conduct of a functional and technical audit.
Our achievements
-
Acceleration of the MSD product roadmap on Web and Mobile, as well as the deployment of new features
-
Assistance in meeting the needs of local representatives, as well as in responding to calls for tenders from local authorities
-
Specifying new features for optimal user experience
-
Accelerating user adoption of applications and supporting new commercial deployments within local authorities
-
Audit of the existing functional and technical solution:
— Functional and UX limitations,
— Analysis of the strengths and weaknesses of the administration site and the processes for updating all content,
— Studies of risks to avoid,
— Definition of a tool and a target platform,
— Proposal of target technical solutions & SWOT analysis,
— Macro-level cost estimates for planned platform changes and migration to the various possible target solutions
-
Co-writing the specifications for the redesign of the Web and Mobile platform
Our intervention has enabled:
-
To facilitate the implementation of an ambitious roadmap, offering users new digital services and uses with high added value
-
By increasing the speed of installation and configuration of the customized MSD platform for communities, we have accelerated the growth model
-
To develop a new mobile user experience that is simpler, more efficient and fun
-
To thoroughly analyze all instantiation processes in order to automate what could be automated
-
To identify all technical pain points and functional irritants
-
To draft a comprehensive and ambitious specification for a redesign of the Digital platform.
Client benefits
Our added value
-
Ability to offer an expert with cross-functional skills: business, functional, UX and technical
-
Ability to lead a product along a roadmap, combining internal and external teams
-
Knowledge of iOS and Android mobile platforms and their publishing interfaces
-
Analytics expertise
-
Proficiency in market-leading CMS content management solutions
-
Skills in web architectures (headless, hybrid, API, front end and back end, database)